Frequently asked questions

General

General

Why did you change your name from TenT Nutrition?

We decided to change the Nutrition part of the name so we could encompass more non nutritional products without confusing customers.

Can I take your products while I am pregnant or breastfeeding?

For our nutritional supplements we alway recommend speaking with your doctor before starting if you are pregnant or breastfeeding.

Can I take your products while on medication?

Please consult with your doctor before using any of our products that could potentially interfere with any medication you are currently taking. We would therefore recommend speaking with a doctor regarding the use of any of our ingestible products and our topically hair thickening tonic.

Are your products sustainable?

We are committed to trying to become as sustainable as possible. Currently all our packaging is recyclable and the majority of the packaging used is constructed from recycled materials. We also try to keep our emissions footprint down, with all products being made within England, no product is transported more that 500 miles from manufacturing to our distribution centre.

Products

Products

What does clean ingredients mean?

We are commited to producing the best possible products. This means that we look to go the extra mile with ingredients. Ensuring we do no use ingredients so often used by companies to try to save a buck. This means we do not includes anti-caking agents, bulking agents, sulphates, parabens, synthetic dyes or phthalates, to name but a few.

Are your products vegan?

Nearly all our products are vegan friendly. Only our skin supplement is not vegan friendly.

What are the capsules made of?

We use vegetable capsules which are suitable for vegan diets. Ours are the highest grade two-piece Hydroxypropylmethyl cellulose (HPMC) capsules, completely formed from plant-based substances.

Why does the shampoo not lather much?

We know that in general people want a good lather to their shampoo for a feeling 'having an effect', but the truth is that lathering is the byproduct of sulphates. We do not include sulphates in our products because of the proven damage it does to the hair, however this means that our shampoo does lather less than other shampoos.

Subscription

Subscription

How does the subscription work?

Once you have signed up to the subscription, your subscription will be renewed automatically at the time length you have chosen (4 weeks/ 6 weeks / 8 weeks) and it will be sent out to you. The order will be the same as the original order every time, unless you decide to make changes.

Is there a minimum term?

Yes, the minimum term is 2 orders. The reason for this is because the products we offer subscription on can need a little time to see an effect. Therefore we set this 2 minimum to allow you to see positives. Please note we do not offer subscription on sleep supplement for this exact reason, sleep supplement should work quickly and if you are not enjoying it you should not have to have a second order.

What are the benefits?

The benefits to a subscription include the ease of not having to worry about running out, 20% off the products and free shipping .

How can I manage my subscription?

Managing your subscription account is very simple. When you sign up you will receive a link to your account. It is important to click this link to activate your log in to your subscription account. In your account you can change frequency of order, products you'd like to subscribe to, you can skip orders, pause (and activate) your subscription and of course cancel. If you have any difficulty with your account, simply email info@tentlondon.com and we will help get everything sorted for you.

Shipping

Shipping

What courier or parcel delivery firm do you use?

Within the UK our standard (free) shipping is Royal Mail 48hr tracked. However we do also offer an expedited Royal Mail 24hr tracked and Next Day option with DPD.

Do you ship outisde the UK?

Yes, we ship to the USA, Australia, New Zealand and Ireland. We offer different options for these locations and offer free shipping to the USA for free when spending over the thresehold of $25.

Do you ship to the EU?

Unfortunately due to Brexit we no longer ship to the EU with the only exception of Ireland. This is something we are hoping to remedy in the near future, but the current restrictions and costs that a customer would have to bear make it untenable sadly.

Other

Other

What is your returns policy?

You’re entitled to return the unopened product to us within 14 days of receipt. We’ll still refund you if it takes up to 30 days though. We don’t want you to stress. Contact info@tentlondon.com for more details.